3. SHOWROOM ORDERS-You may shop and place your orders at any of our two permanent showrooms

Heather Ann Creations Headquarters 1580 Sunflower Ave. Costa Mesa, CA 92626 Phone: 800-643-4888 Fax: 714-434-4842

Heather Ann Creations Merchandise Mart # 13B6/B7 240 Peach Tree St. Atlanta, GA 30303 Phone: 404-749-4764 Fax: 404-749-4744

Heather Ann Creations World Market Center # 338 Tower 1 495 S. Grand Central Parkway Las Vegas, NV 89106

Please contact our customer service at customerservice@heatherann.com or 800-643-4888 to change, cancel or check on the status of your order. A 15% cancellation charge will apply for orders canceled after 72 hours. Please contact us for a representative in your the area.

METHOD OF PAYMENT & TERMS

For all new customers we accept Visa, Mastercharge, and American Express. Please note we will not charge your card until your order is ready to ship. You also have the option of prepaying your order by check or money order; Your order will be shipped when the check has cleared the bank. For established customers, if requesting net 30 we will do a credit check to verify if your order qualifies for terms. Please submit credit references and bank information for open terms consideration. Accounts inactive for 12 months must provide current credit information before new orders are processed.

SHIPPING AND RETURN POLICY

All orders are shipped freight prepaid. All of our negotiated discounts with our major carriers are passed on to you. We cannot ship to P.O. boxes. Shipments to residential addresses have substantial upcharges.

Inspect your order upon delivery. Do not accept packages if (A.) they do not belong to your company or (B) are damaged . If there is damage refuse the box('s) and/or note on the delivery receipt in order for Heather Ann to file a claim with the carrier.

Returns will not be accepted without our authorization . Unauthorized returns will be refused. All damaged merchandise or shortages must be reported within 10 days of receipt of goods.

Refused shipments are costly. We will invoice 15% of the order value for restocking plus the cost of the round-trip freight. This condition does not apply to shipments refused due to damage.